Engine start
A cold winter morning… You get into your car and suddenly realize that the engine is frozen and won’t start. Or you just forgot to switch off the lights?
Towing
Your car is stranded and you can not fix a breakdown. Don’t worry! RAF will send a towing truck to take your disabled vehicle to the nearest service location or wherever you want.
Legal aid
You are in danger to lose your license? Your car is being evacuated? Or you are accused of causing an accident? Troubles on the road can happen to anyone, but you can always rely on RAF legal support and 24/7 inquiry service.
Professional lawyers are happy to advise you 24/7 on any matters concerning vehicles, interaction with the traffic police and insurance companies as well as your rights protection relating to service or repair performance.
The service is provided to all RAF customers regardless of their location. Legal advice may be performed both in Russian and in English.
Wheel change
Got a flat tyre and don’t know what to do? Sure, if the wheel is just deflated you can fix the problem by yourself. But what if one or more wheels are punctured? What should you do in this case?
Fuel delivery
If the engine died and won’t start because you ran out of fuel our roadside services agents will provide fast fuel delivery.
Average Agent
Upon first call RAF average agent will get to the scene and take up the interaction with the traffic police and other drivers involved.
Unlocking
The door locked and the keys got left inside the car. Seems to be a real problem, but not for us. Our specialists can easily open the car without any damage or scratches.
24/7 inquiry service
At any time of day or night RAF call center will help you get out of any trouble providing professional advice or detailed information.
Our experts will be happy to consult you on various matters related to vehicle purchase, specifics of customer registration and interaction with law-enforcement authorities. They will always suggest the right decision regarding your vehicle maintenance and repair.
The service is provided to all RAF customers regardless of their location. Legal advice may be performed both in Russian and in English.
Collecting papers
After an accident you do not have to waste your time in eternal lines in the traffic police office.
RECLAMATION
Who of us didn’t lose the keys? How many troubles arise from it! Perhaps somebody found it but doesn’t know how to contact the owner. Even if the finder runs an advertisement, where is the guarantee that you’ll see it?
The keychain contains an identification number and RAF Contact Center telephone number. A key finder can call this telephone number and inform about his find. Contact Center employee gets in touch with the key owner and passes him the contacts of the finder.
Average Agent
Upon first call RAF average agent will get to the scene and take up the interaction with the traffic police and other drivers involved.
RAF offers Russian motorists a full range of services at European standards available round the clock at a fair price
- Federal call center
- Our own fleet of breakdown vehicles equipped with state-of-art inventory and GPS units
- Qualified personnel educated according to uniquely elaborated techniques with wide experience in technical assistance and legal counseling
- Quality assurance service provided to all RAF customers
RAF provides roadside assistance for owners of cars, trucks up to 2500 kg and buses up to 2000 kg.
RAF may refuse to provide assistance in case the vehicle failed to pass the state technical inspection in accordance with the established procedure before applying for the membership.
The assistance is provided in the event of a vehicle breakdown or an accident that occurred no earlier than 24 hours after the activation of the card.
Service zone
Moscow - within MKAD + 50 km
Cities - within the city + 30 km from the administrative boundaries of the city
Costs outside the RAF CARD coverage zone
| Vehicle type |
Cost for one way to the service location (per 1 km) |
|---|---|
| RAF towing vehicle | 50 RUR, 18% VAT included |
| RAF breakdown van | 50 RUR, 18% VAT included |